Welcome to the Louisville TimeBank
***emphasis on community, that we are a group that shares, the concept that exchanges are the building blocks of building community, mission statement, encouragement to be involved.
TimeBanking core values
How to use this guide
Quick start when you first join.
Log into the website for the first time
Fill out your bio
add an offer and a request
check and see if there are any requests you can fulfill or offers you need.
Join the Facebook group
attend events- potlucks, orientation and member hosted events.
FAQ for new members
Member Agreements and Terms of Service
When you sign on to the Louisville TimeBank website for the first time, you will agree to terms of service for both hOurworld, who provides our time banking software, and for the Louisville TimeBank. We know that it is very easy to just click the button and not read the Member agreements, so please read them here.
Courtesy and Respect
Respect is one of TimeBanking’s core values. Members being reliable, and fulfilling agreements they make with other members is essential to the TimeBank working. Your reputation as someone who comes through(or not) plays a large part in your success in the TimeBank***
Timeliness and cancellation
When you make an agreement to do an exchange with a member, please honor that commitment just like you would for a paying job. These agreements are the building blocks of the trust that we have in each other. Being on time and showing up to exchanges is how you show to another member that you value their time, just like you would want your time to be valued. Obviously, emergencies happen sometimes, and it is unavoidable that you have to cancel. Please immediately call the member, and let them know the situation. If a member cancels at the last minute more than once or shows up excessively late to exchanges and it is not from emergencies, this should be reported to the coordinators
This means that a member just doesn’t show up to an agreed-upon exchange without cancelling, and it is a serious issue. Please let us know about this. Members who no-show to exchanges will be talked to about the no-showing, and if it continues could lose access to their membership.
Responding to emails/messages
Please be sure to respond to messages from other members promptly within 72 hours, even if you are unable to perform or receive the service at that time. You do not have to say yes, but a quick response will enable the member to find a situation that works for them if you cannot perform the service.
Members messaged through the website will receive an auto email from the website asking if you have received a response. If you have not, indicate so, and the coordinators will be notified that the member is not responding. The member will be contacted to make sure they are receiving emails in their inbox, not junk mail.
If you do not check your email frequently, please put your phone number in all service ads and instruct people to contact you there.
What to do if things don’t go so well in an exchange?
First, assess the exchange and how it was set up. Was everything truly clear about the exchange or were there assumptions made?
talk to the other member. Can this be rectified in some way?
** Dispute process(mentioned in initiate dispute on auto email)
Exchanges- how to have successful exchanges
Making your request
How to find the right person to do a service for you
** ask other members, ask detailed questions of the member
Work that requires professional licenses
Have each other’s contact info
Discuss exchange in detail, before the exchange
1 hour= 1 time credit
give credits for all work time, driving, prep to do the job
Recording the exchange
Products you made
Products you have bought
Exchanges not listed
Child care, elder care and driving
Workshops, classes, and exchanges that are one member exchanging with many members
How to plan and organize a member work day
Sometimes you need a group of people to help with a big project on a certain date. Here are some tips for success.
Member in a time of trouble
Social Events and Meeting other members
Member hosted Social Events
Children as members
How- to videos
One on one training
difficulty logging in- solutions
Working in the TimeBank
Stuff I am not sure where it goes yet/policy needing to be decided.
- Facebook group behavior
- No public call outs on who can do work, unless you know for sure they have a service ad up– or no public call outs at all.
- Clarity on what can be posted, and what not
- exchanges need to be the primary thing posted. Requests for advice of some kind or a referral are fine
- No “causes”, requests for votes, volunteering, unless they are made with an offer of time credits.